Shipping & Payment

Payment Methods | Security | Shipping Policy | Domestic Shipping | Int'l Shipping | Review Policy


Payment Methods
We accept American Express, Diner's Club, Discover, MasterCard & Visa. We also accept Paypal. If you use a credit card, it will not be charged until your order has been shipped.

After placing your order online, please mail your check or Money Orders together with a copy of your order confirmation to:

Intimo, Inc.
Attn: Internet Orders
65 East Second St
Mineola, NY 11501

Please note: Your order will be shipped when your check has cleared our bank.

Security
Our shopping cart is located on a secure server. All information that is collected on our website is transferred to us over a Secure Socket Layer (SSL) Line.  This ensures that your information is encrypted and cannot be read by any other Internet users.  This secure mode is automatically turned on when accessing any pages in the Account or Checkout sections of our website.  You can confirm that you are on a secure, encrypted page of our website by the appearance of a tiny padlock icon on the bottom of your browser and the letters "https" at the beginning of the page's address instead of the normal http.

All account and purchasing information, except for your credit card number, is stored in a secured database, residing behind a firewall.  You may also click on the Verisign's Secure Site Seal to confirm our Server's ID information and status in real time.

Shipping Policy
UPS charges resulting from incorrect shipping information will be charged to customer, please ensure your shipping address is complete and correct.

We strive to offer our customers the most efficient shipping service possible! We normally ship orders placed before 3:00pm (Eastern Standard Time) on the same business day, however during peak shipping season, such as the holidays, processing and shipping can take several days. Orders shipping Next Day Air are given priority, and we strive to ship these orders within one business day after they are received. Your credit card will not be charged until your order has been shipped, however if you use Pay Pal, you will have paid for your order before it has been shipped to you. Orders requiring monograming or embroidery require several days to process. These custom products are non-exchangable.

We will strive to notify you as soon as possible via your email address if there are any problems in processing your shipment.

Domestic Shipping
All Shipments within the United States will be sent by either by United Postal Service (UPS) or First Class Mail from the United States Postal Service (USPS). You may select the level of Service (Speed of Delivery) from UPS during checkout. The shipping costs will be automatically calculated and displayed in the shopping cart before you checkout. Upon shipment you will receive an email confirming your package was sent and instructions on how to track the progress of your shipment via www.ups.com. Orders shipped by First Class Mail are not trackable. In addition, this level of service does not provide Proof of Delivery, and by selecting this service you are waiving our requirement to provide your credit provider proof of delivery incase the package is not delivered for any reason - all risk of delivery is borne by purchaser with the selection of this level of service.

* Please see International Shipping section for information on shipping to: Alaska, Hawaii, Puerto Rico, US Virgin Islands, US Territories and US Overseas Military Bases.
** Please note that Saturday and Sunday are not business days, UPS will not delivery package in these two days.

International Shipping
You may choose between various United Parcel Service (UPS) Global Delivery Services or United States Postal Service (USPS) shipping options.  The shipping charges for all options will be automatically calculated and displayed online before you confirm your order.  Unfortunately, USPS does not offer service in every country (although they cover most).  The USPS Global Priority Mail Service is also limited to fewer countries than the USPS Global Express Mail Service. United Parcel Service (UPS) service will have to be selected for any countries not serviced by the United States Postal Service (USPS).  

Different countries vary in regards to customs duties.  Many will not charge any duties at all for shipments from the USA.  However, any and all Customs Duties and Taxes that are levied will be the responsibility of the customer.  The declared value of our shipments will be for the value of the products only, shipping costs will not be included.

1. UPS - Upon shipment you will receive an email with instructions on how to track the progress of your shipment via www.ups.com.
Although, more expensive than USPS options, we highly recommend this shipment method due to its speed of delivery, tracking capability and guaranteed delivery dates.  Especially during peak holiday periods!

2. USPS Global Priority Mail - There is no guaranteed delivery time nor any way to track shipments with this shipping method! Weight Limit: 4 Lbs. USPS Global Priority Mail is a low-cost, expedited international delivery service that is considerably faster than traditional mail delivery.  While we can’t guarantee any delivery dates with this method, the average shipment usually arrives in 3-6 business days (weekends are not included in this estimate).  To date, we have not experienced any problems with this shipping method, but please be prepared for extended delivery times, especially during the busy holiday periods.

3. USPS Global Express Mail - There is no guaranteed delivery time with this shipping method; however, packages may be tracked through www.usps.com. No Weight Limit. While USPS Global Express Mail also does not guarantee a delivery date, your shipment can be tracked throughout its transit, so an estimated delivery date can be forecasted as soon as the product has left our warehouse.  We can’t guarantee any delivery dates with this method, but the average shipment usually arrives anywhere from 3-5 business days (weekends are not included in this estimate). 

4. USPS First Class Mail - Orders shipped by First Class Mail are not trackable. In addition, this level of service does not provide Proof of Delivery, and by selecting this service you are waiving our requirement to provide your credit provider proof of delivery incase the package is not delivered for any reason - all risk of delivery is borne by purchaser with the selection of this level of service.

Order Review Policy
We reserve the right to review to accept or reject orders placed on line. Your order when placed on our site, whether charged on a credit card or paid by Paypal is subject to our review and acceptance during normal business hours. We reserve the right to inform you of errors, omissions or inconsistencies that may have been present on our site, and to take action that we deem appropriate to correct the errors. We further reserve the right to decline an order placed on our site, and to release credit or refund payments for product that we are unable to ship for any reason.

Payment Methods | Security | Shipping Policy | Domestic Shipping | Int'l Shipping | Review Policy

 

 

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Please e-mail info@intimo.com with any questions regarding your order. For further assistance from one of our consultants please go to our Live Ch...

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