Frequently Asked Questions

How do I exchange a product?

Please email us at Contact@Intimo.com.  A Return Merchandise Authorization (RMA) will be sent to you with our return address.  You will be responsible for return shipping costs.  Allow 3 - 4 weeks for an exchange or refund. 

What is your Return Policy?

Since our garments are underwear and sleepwear, and for the protection of our customers, we do not accept returns for hygienic reasons.  We allow for exchanges, and do not resell products returned to us.

What is the inseam of your pajamas?

If our SIZING CHART does not answer your question, or if you have other detailed questions, please email us your question at Contact@intimo.com. Please list the item name and number and your specific question. Questions of this type are best replied to by email, as we research your question, at times measuring specific portions of the garment before replying to you. We can not provide this service over the phone. Please note that since pajamas are not fit as regular clothing, and the inseam and sleeve length are shorter for proper fitting sleepwear. 

Do your pajamas have pockets?

Notable garment details are listed in the item description, and/or pictured on the side var.  If a feature or detail is not listed in the item description, it is likely not a part of the garment. Example - if a robe is lined or has shoulder pads, the item description will call it out. However, you can email us your question at Contact@intimo.com and we will verify or confirm a feature for you. 

Why is a size or color missing from the product order page?

The drop down menu on an item page will not show sizes or colors that are out of stock. If your size or color is not listed, it is because it is out of stock.

Can I change my order or my ship method?

Requested changes to orders are best sent by email to us at Contact@intimo.com.  We will strive to make changes to your order, but cannot guarantee that we can make the changes requested. Once orders are placed, they are sent to our west coast warehouse for processing and shipping.  Once orders are sent to our warehouse, it is not possible to make changes.  Please make sure that your order is placed correctly! 

When will I receive my order?

Most orders ship in 2 working days from McCarran, Los Angeles, CA 90058. 

Monogramming and Embroidery - Coming Soon!

Orders requiring monogramming or embroidery can take up to seven days to process, and cannot be returned or exchanged. 

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