You can exchange any product within 30 days of purchase, provided that the product has not been worn, is in its original packaging, and has all its hangtags and tickets intact. However, you must arrange for the shipment of the products back to us at your own cost. There are no refunds but you may request store credit.

If you have received a damaged product and are sending it back to us for an exchange, please return it to us via any means at your expense. Upon receipt we will issue you a gift certificate in the amount of $5 per item and send you a product replacement at our expense. Please print and complete our return and exchange form below and include this form with your return product. You will not need any further authorization from us for a return.

Note: Products purchased from the Discount Rack are sold on a final sale basis and can not be returned or exchanged.

Order Modification or Cancellation: Orders placed and not processed to ship can be modified for a five dollar per order charge. Orders processed to ship can be modified for a five dollar per item restocking / exchange charge. Please note that modified orders will take longer to process as they will removed from the shipping process and replaced as a current order. Orders returned for size exchange are at no charge as stated above, and will require up to four working days of processing at our facility before they are reshipped.

Intimo Exchange Form (PDF format, 124K)
(right click or control click and save to disk)