You can exchange any product within 30 days of purchase, provided that the product has not been worn, is in its original packaging, and has all its hangtags and tickets intact. However, you must arrange for the shipment of the products back to us at your own cost. If the exchange is for a different product or color, your credit card will be billed for freight charges incurred to send the replacement product back to you plus a five dollar per item restock / exchange fee. If the exchange is for a different size only, we will not charge you the exchange fee and will also pay for the return freight charges to you as long as the replacement is being shipped within the continental United States (excluding HI and AK). We process exchanges promptly, however please allow up to one week for our process upon receipt of your garment, and both to and from shipping transit time. This process can take up to three weeks from the day you put your exchange in the mail to us. You will not need any pre-authorization from us to make this exchange.

If you have received a damaged product and are sending it back to us for an exchange, please return it to us via any means at your expense. Upon receipt we will issue you a gift certificate in the amount of $5 per item and send you a product replacement at our expense. Please print and complete our return and exchange form below and include this form with your return product. You will not need any further authorization from us for a return.

Note: Products purchased from the Discount Rack are sold on a final sale basis and can not be returned or exchanged.

Order Modification : Orders placed and not processed to ship can be modified for a five dollar per order charge. Orders processed to ship can be modified for a five dollar per item restocking / exchange charge. Please note that modified orders will take longer to process as they will removed from the shipping process and replaced as a current order. Orders returned for size exchange are at no charge as stated above, and will require up to four working days of processing at our facility before they are reshipped.

Returns for exchanges only. No Refunds!

Intimo Exchange Form (PDF format, 124K)
(right click or control click and save to disk)